This website "Terms and Conditions" is subject of update at any time as bussiness needs required.
Please confirm "Terms and Conditions" each time you visit this website.
Any repair, maintenance operation, or after sales service undertaken or performed by any user of this website on the basis of, as a result of or in connection with the technical information published on this website ("Technical Information") is performed under the sole responsibility of such user.
Subaru Corporation, Subaru Europe N.V./S.A., any of their affiliated companies and/or any of their national distributors cannot be held liable for any bodily injury, damage to property, loss, expenses or any other damage, or any infringement to any laws or regulations, as a result of, due to, in connection with any such repair, maintenance operation or after sales service.
Any information which specifically relates to the terms and conditions of any specific warranty action undertaken by Subaru Corporation, Subaru Europe N.V./S.A., any of their affiliated companies and/or any of their national distributors, and which is included in any document published on this website, does not constitute the Technical Information.
Such information relates to past warranty actions undertaken by Subaru Corporation, Subaru Europe N.V./S.A., any of their affiliated companies and/or any of their national distributors. Thus, neither Subaru Corporation, Subaru Europe N.V./S.A. nor any of their affiliated companies or any of their national distributors are bound by such warranty actions, or any term and condition thereof.
Under no circumstances shall such information constitute any undertaking, commitment or promise by Subaru Corporation, Subaru Europe N.A./S.A., any of their affiliated companies and/or any of their national distributors to apply, extend or renew such warranty action.
Any personal data you provide to this site will only be used to improve the services this site provides to you.
This site makes every effort to insure storage of personal data.
Your personal data will be handled in accordance with Subaru Corporation’s privacy policy as indicated below:
https://www.subaru.co.jp/en/privacy.html
This website has the following repair maintenance information.
Information of the campaign and the recall are not included.
This website supports information for Subaru vehicles imported and sold by directly by Subaru Dealer in Europe.
This website does not have the information on vehicles imported from markets outside of Europe.
This website supports the models from Euro5 onwards.
As for the contents of this site, the use is possible only online.
The download of contents carrying in this site is not made.
The menu of the online subscription is as follows. VAT is not included in the charge.
| (All prices exclude VAT) | |
| 1 Year Subscription | 1,000euro |
| 1 Month Subscription | 100euro |
| 1 Day Subscription | 10euro |
| 1 hour Subscription | 3euro |
Online subscriptions are not transferrable and are only valid for use by the original purchaser.
Sensitive Information is encrypted.
The receipt is not published.
In this site, the technical support for maintenance and repair of vehicles are not provided. The replacement parts are not supplied either.
Please come to Dealer nearby about repair and the maintenance of the vehicle.
This site prepares for an inquiry form.
The inquiry form is only for functional issues of this website.
This website recommend the following system specification.
All right (including, but not limited to copyright, industrial property, and intellectual property) in connection with or relate to all information of this web site is reserved by Subaru Corporation and/or Subaru Europe N.V./S.A..
Any user of this website may not reproduce, modify, transmit, license or publish all information of this web site, in whole or in part.
If you wish to access security-related information on this website, make sure to read this warning and notes before proceeding.
Subsequent pages of this website provide access to security-related information (hereinafter "security-related information") pertaining to Subaru vehicles for the European market in accordance with European laws and regulations. This security-related information is provided by Subaru Corporation and Subaru Europe N.V./S.A. By requesting access to security-related information, you agree to this warning and also agree to allow Subaru Corporation to perform the following actions, in accordance with laws and regulations.
Subaru Corporation obtains and stores the personal information of users obtaining security-related information, in accordance with laws and regulations. We store this personal information for a certain period of time as required by laws and regulations (60 months from the time security-related information is obtained), even if you choose to withdraw your membership to this site after obtaining security-related information.
If you wish to access security-related information, you must apply for SERMI authorization and submit the Vehicle Identification Number (hereinafter "VIN") of the vehicle, to which the security-related information pertains, to Subaru Corporation, through this website, as required by laws and regulations.
SERMI authorization uses an authorization system provided by Digidentity B.V. Subaru Corporation, Subaru Europe N.V./S.A., related companies, and/or their domestic distributors are unable to answer questions with regard to SERMI authorization.
If you wish to access security-related information but reside in a country in which SERMI is not available, please contact Subaru Europe N.V./S.A. (translation not required: plan to configure new e-mail address). Subaru Europe N.V./S.A. will provide paid security-related information, if it is determined that security-related information can be provided after reviewing your information including business description. You can check the SERMI website to determine whether SERMI is available in your country of residence. (SERMI: https://www.vehiclesermi.eu/)
If you wish to access security-related information, you will be granted access to security-related information upon completion of SERMI authorization and submission of the VIN of the vehicle, to which the security-related information pertains, through this website. You may submit your VIN to Subaru Corporation by entering the 17-digit VIN and submitting a photo of the VIN plate on this website. VIN submission is not complete until both steps are completed.
We are unable to provide access to security-related information if SERMI authorization is not confirmed (whether due to SERMI authorization failing or SERMI being invalid), or submission of your VIN is not completed after SERMI authorization.
This website contains both paid and free security-related information. If you wish to access security-related information, you may obtain access only to the security-related information of the vehicle for which you submitted a VIN, regardless of whether the security-related information is paid or free.
In order to obtain paid security-related information, you will need to pay a fee after receiving SERMI authorization and submitting your VIN. If you wish to access paid security-related information, you will be granted access to security-related information once an invoice has been issued from Subaru Corporation following payment of the relevant fee. Note that VAT is not included in the fee.
| Registration Manual of Immobilizer for Subaru Vehicle (2016MY～) except for * | 22 EUR |
|---|---|
| Registration Manual of Immobilizer for Subaru Vehicle (～2015MY) except for * | 20 EUR |
| Registration Manual of Immobilizer for first generation BRZ(2013～2020MY) * | 9 EUR |
Even if you wish to access free security-related information, an invoice will be issued from Subaru Corporation, as with paid information. However, there is no need to pay any fee to access free security-related information, and no fee will be listed on your invoice.
Security-related information will not be disclosed on this site. You will download it as a PDF file to your PC or other device. You will need a password to open the PDF file. The password can be found in the invoice issued to you from Subaru Corporation. Note that this security-related information is extremely important, and Subaru Corporation will not reissue an invoice if lost, or resend a password to access security-related information.
After obtaining security-related information, you may not duplicate or reproduce it, or provide it to a third party. After obtaining security-related information, you must dispose of it promptly once the vehicle repair has been completed. If a user is determined to have leaked security-related information either intentionally or unintentionally, Subaru Corporation will identify the user who leaked the security-related information, and request the CAB to revoke the SERMI authorization credentials of the user.