SUBARU Tech-info Website
FAQs
Getting started...
  • Does the PC you are using meet the SUBARU Tech-info Website requirements? Please check the "Terms and Conditions".
  • JavaScript will need to be "enabled" in your browser. Is it "enabled"?
  • If you are using Internet Explorer, please set your Internet security level to "medium-high" or lower. If your company does not allow you to lower your security level, please add the SUBARU Tech-info Website as a "trusted site".
Unable to perform user registration.
  • Check each item listed under "Getting started".
  • Does the LAN you are connected to restrict access to websites on the Internet? If it seems likely that this is the case, please contact your LAN administrator.
Unable to purchase a subscription.
  • Check each item listed under "Getting started".
  • Does the LAN you are connected to restrict access to websites on the Internet? If it seems likely that this is the case, please contact your LAN administrator.
  • If the problem occurs when paying by PayPal, please refer also to PayPal Help.
I want proof of payment when purchasing a subscription.
  • An invoice will be sent by e-mail. A V.A.T. number will be included for corporate users with a registered V.A.T. number.
V.A.T. was added to the amount I was billed, even though I am in the EU.
  • Do you live in Belgium? SUBARU Europe, which operates the SUBARU Tech-info Website, is a Belgian company, so V.A.T. is added to orders from customers in Belgium.
  • Have you registered your V.A.T. number on the SUBARU Tech-info Website? V.A.T. is included in the total for users who have not registered a V.A.T. number.
  • Is your V.A.T. number valid? We are unable to accept invalid or expired V.A.T. numbers. The SUBARU Tech-info Website uses the V.A.T. Number Validation Service to check the validity of numbers. This is a public EU service that can be found at http://ec.europa.eu/taxation_customs/vies/viesquer.do.
There is an invalid hyperlink./ The layout is broken./ Some text or images are not shown.
  • Check each item listed under "Getting started".
Cannot open the PDF file./ The PDF will be displayed as a blank page.
  • Check each item listed under "Getting started".
  • If Adobe Reader or Adobe Acrobat Professional is installed, you may have trouble opening PDF files. Reinstall Adobe Reader or Adobe Acrobat Professional, or configure your browser to not use Adobe Reader/Adobe Acrobat Professional.
Unable to print PDFs./ Unable to download PDFs.
  • PDFs are protected and cannot be downloaded, in order to prevent fraudulent use. They cannot be printed either, for the same reason.
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